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Returns Policy & Damaged Items

 

To be eligible for a return, your item must have the following:

  • Have been purchased within 30 days of the return date.
  • Unused and in the same condition that you received it.
  • Must be in the original packaging-not damaged or torn.

Depending on the product there may be a restocking fee up to 25% and you the buyer will be responsible for all shipping charges back to the manufacturer. 

To process your return or if you have any questions, please don't hesitate to email us  at  returns@premiershedsdirect.com or by calling 1(888) 801-2675.

Visible Freight Damage Claims

LTL Shipments

  • Any carton showing obvious signs of damage should be refused at the time of delivery
  • If you make the determination to keep a product that shows obvious signs of carton damage, you must still note the damage on the Carrier’s delivery receipt.
  • If you did not refuse the shipment, you must contact us ASAP to get the issue resolved within (48) hours of the receiving your items.
  • Shipments must be located at the delivery address and should not have left that location in order for a claim to be started. If package was moved, claim and return will be denied.

Ups, Fed Ex or Other Carrier Shipments

  • When able to, the customer should refuse any package showing obvious signs of damage
  • Shipments must be located at the delivery address and should not have left that location in order for a claim to be started. If package was moved, claim and return will be denied

Concealed Damage Policy

From time to time a product will be damaged without obvious signs of carton damage. In these cases, the following guidelines apply:

      • The concealed damage issue must be reported within (48) hours of receipt
      • Damage must not be caused by installation or user error
      • A picture of the damage and a picture of the box showing no signs of obvious carton damage must be taken for eligible return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often a processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at returns@premiershedsdirect.com.

Custom made

Orders that are custom made are non refundable unless damaged when manufactured. (this does not include normal wear and tear )

 
Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancellation After Product Has Shipped

Any order that gets cancelled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.